Gila is one of 16 state tribes that operate gaming in Arizona in some form. The 180 million casino is the first new casino following the updated tribal gaming compact with the state that opened the doors for Arizona sports betting. ![]() Gila River Resort & Casino Santan Mountain will open on June 30. □Īnd if you’re wondering “Why is there a cake in the picture?”, it’s Eric Pfaffenberger & Richanda W. The newest Arizona casino now has an opening date. Rooted in delivering: acknowledgement, care, understanding and respect. The GILA Way (Great, Interact, Listen & Appreciate) isn’t just another service standard, it is THE standard of service. This mantra ensures every guest and team member knows we rise to the occasion to leave positive, lasting impressions. Our Santan Mountain General Manager, Blake Katsnelson gave us a clear understanding to make every team member feel valued and execute the vision of our CEO, Kenneth Manuel to gain a deeper understanding of his mantra of, “Guest Service First!”. Our Gila River Resorts & Casinos HR team did an outstanding job this week and I couldn’t be prouder! Shoutout to Natalie Hardy for creating the content and our team for delivering an incredible Guest Service training at our Santan Mountain property - thanks to Eric Pfaffenberger, Natalie Hardy, Manuel Robinson, Jason Samletska, Tyla Behrens, Richanda W. ![]() Let’s talk about the value of Appreciation and Teamwork!
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